Blog Archives
Measurement Strategies: Balancing Outcomes and Outputs October 26, 2009 Reporting

I’m finding myself in a lot of conversations where I’m explaining the difference between “outputs” and “outcomes.” It’s a distinction that can go a long way when it comes to ...... Continue »

Performance Measurement — Starting in the Middle December 30, 2008 Reporting

Like a lot of American companies, Nationwide (Nationwide: Car Insurance as well as the various other Nationwide businesses) goes into semi-shutdown mode between Christmas and New Years. I like racking ...... Continue »

Outputs vs. Outcomes February 6, 2008 Reporting

I’ve been involved with United Way for the past seven or eight years in Austin and, now, in Columbus. One of the attractions to spending my volunteer energy with United ...... Continue »