Four Books That Will Change the Way You Communicate
I don’t think I will ever forget the first time that I made a presentation at work. It was just over a decade ago, I was just a few months into my employment at a company where I would work for the next eight years, and I was on the hook to present a new process to a room of 20 engineers. I diligently prepared my transparencies (I’m old enough to have used an overhead projector, but not old enough to refer to the medium they supported as “foils”). I rehearsed the material again and again.
And I bombed.
The material was dry as it was, but it wasn’t, by any means, unmanageable content. I just didn’t do a good job of managing it!
Fast forward 10 years, and I found myself giving a presentation to a room of 50-60 people, and the material was set up to be just as naturally engaging — presenting on an approach to measurement and analytics to…a bunch of marketers.
The presentation went much better, judging both from the engagement level of the audience and discussions that it has prompted weeks later. I’m no Steve Jobs, but I’ve paid attention to what seems to work and what doesn’t (both in my presentations and others), read some articles here and there, and, I realized, read a few books along the way that have really helped.
So, with that — four books that all have a heavy component of “how the brain works” and that, collectively, have taught me a lot about how to present information, be it a dashboard, a report, or a presentation.
Gladwell and Gilbert
The first two books are books that I read within a few months of each other. To this day, I recall specific anecdotes with no idea which book they came from. Blink: The Power of Thinking Without Thinking made the rounds when it first came out as “another great book by Malcolm Gladwell” (following The Tipping Point: How Little Things Can Make a Big Difference). The fundamental anecdote of Blink has to do with our “adaptive unconscious” — our intuition and ability to “know” things without fully needing to process them. As he dives into example after example, Gladwell touched on various aspects of how the brain works.
Daniel Gilbert’s Stumbling on Happiness takes a more directly psychological angle, but it covers some of the same territory. One of Gilbert’s main points is that the human brain does not remember things like we think it does — pointing out that a vividly remembered, down-to-the-color-of-the-shirt-you-were-wearing memory is not really an as-recorded memory at all. Rather, the brain remembers a few specific details and then makes up / fills in the rest when the memory gets called up. It’s so good at filling in these blanks that it fools itself into not being able to tell fact from interpolation!
Both of these books made an impact on me, because they pointed out that how we take in, process, and store information doesn’t work at all like we intuitively think it does. And, both books set up the next two books by shaking the assumptional foundations I had of how we, as humans, think.
Straight-Up Business Reading
Chip and Dan Heath’s Made to Stick: Why Some Ideas Survive and Others Die is a practical manual for communicating information that you want your audience to pay attention to and retain. They boil the components into a five-letter acronym — S.U.C.C.E.S. — and go into each component in detail.
The elements are Simple, Unexpected, Concrete, Credible, Emotional, and Stories, and they provide a nice framework for critiquing how we communicate any idea. Irecognize that I regularly struggle with Simple, Concrete, and Stories as elements in my blog posts. But, every element is one that can be injected using some discipline and time to do so. I nailed all three of these elements a number of years ago when I found myself on an internal lecture circuit trying to drum up large donors for my company’s annual United Way campaign — I was heavily vested in conveying a strong message, and I wound up using an example of my grandfather’s battle with Alzheimer’s as a way to pull the audience in and ask them to find something they were passionate about and support it. I also wove in various quirky takes on how $10/week would really add up — think the sort of thing you hear again and again from your local NPR station during fundraising drives. In the case of that campaign, we blew our numbers out of the water — had a 500% increase in the number of people who gave at the “leadership level” that year. Now, a lot of things had to come together to make that happen, but, to this day, I’m sure my well-crafted, well-rehearsed, and sincere speech made to at least a dozen different groups of employees (and the fact that I was a fairly low-level employee making the case — I was asking people who were making a lot more money than I was to give at least as much as I was), played a non-trivial role.
And, Finally, Wisdom from a Neuroscientist
The last book in this tetralogy is one that I just finished reading — Brain Rules: 12 Principles for Surviving and Thriving at Work, Home, and School, by John Medina. I stumbled across the book as a recommendation from Garr Reynolds of Presentation Zen, so I wasn’t surprised that it had some very practical tips, as well as the “why?” behind them, for communicating effectively. Medina’s premise is that there’s a ton of stuff we don’t yet understand about the brain. BUT, there are also a lot of things we do know about the brain, and many of those lay out pretty clearly that the way we work in business and the way our education system is set up both run counter to how the brain naturally functions.
These “things we do know” are broken down into 12 “rules” — exercise (good for the brain), survival (why and how the brain evolved…and implications), wiring (how the brain works at a highly micro level), attention (there’s NO SUCH THING as multitasking…and other goodies), short-term memory (what makes it there and how), long-term memory (what makes it there, how, and how long it takes to get there), sleep (good for the brain), stress (some kinds are good, some kinds are bad), sensory integration (the more senses involved, the better the memory), vision (the #1 sense), gender (men are from Mars…), exploration (age doesn’t really degrade our ability to learn). Medina ends each chapter (one rule per chapter) with “Ideas” — implications for the real world based on the information presented.
The book goes into very technical detail about how, when, and where electrical charges zip around in our skulls to accomplish different tasks. While that information is not directly applicable, each time he goes there it’s as a setup to more directly useful information. Throughout the book, Medina provides practical thoughts for how to communicate more effectively — helping people pay attention (getting the information you are communicating into working memory) and retain the information over both the short and the long term. Two of my absolute favorite nuggets from the book were:
- p. 130 (in the chapter on long-term memory) — Medina has the reader do a little memory exercise with the following characters: “3 $ 8 ? A % 9.” The fact he drops after the exercise is interesting: “The human brain can hold about seven pieces of information for less than 30 seconds! If something does not happen in that short stretch of time, the information becomes lost.” This is about getting information on its way from working memory to long-term memory and how repetition, thinking about the information, and talking about the information all helps it on its way. As a communicator (be it through a presentation or through a dashboard of data), this seems like powerful stuff — how often have we all seen someone cut loose with slide after slide of mind-numbing information? The human brain simply cannot take all of that in and retain it without some help!
- p. 239 (in the chapter on vision) — Medina has a section titled “Toss your PowerPoint presentations.” I groaned. While I get highly annoyed by the rampant misuse of PowerPoint, I’m not a Tufte acolyte to the point that I see the tool itself as evil. In the second paragraph, though, Medina clarifies by providing a two-step prescription: 1) burn your current presentations, and 2) make new ones. Medina’s beef with PowerPoint is that the default slide template is text-based with a six-level hierarchy. This entire chapter is about how a picture really is worth 1,000 words, and Medina pleads with the reader to cut wayyy back on the text in his/her presentations (he has a fascinating explanation of how, when we read, we’re really interpreting each letter as a small picture…and that’s actually not a good thing for retention of information).
There are oodles of other good information in the book, but these are two of the snippets that really resonated with me.
Better to Be Steve Jobs than Bill Gates
I do believe that some people have better communication instincts than others. I’ll never be Steve Jobs when it comes to holding an auditorium in the palm of my hand. But, between reading these books and thinking through my own evolution as a communicator (this blog notwithstanding…but I’ve always said that I write this blog to keep my e-mails shorter and to try out ideas that occur to me during the day — sorry folks…both of you…but this blog is mostly for me!), I’m convinced that effective communication is a trainable skill.
I’ve also noticed that, the more I have to communicate, and the more I work to do so effectively, the easier it seems to be getting. In another 20 years, I might just have it nailed!