Our Engagement Metric in use at Philly.com
Those of you who have read my blog for long know that I have written a tremendous amount about measures of visitor engagement online. In addition to numerous blog posts we have published a 50 page white paper describing how to measure visitor engagement and every year I give a half-dozen presentations on the subject. Unlike some people who seem to fear new ideas and others who disapprove of anything they themselves do not create I have long been a champion for evolving our use of metrics in web analytics to satisfy business needs.
The thing I love about this article is that Philly.com is openly talking about their use of my engagement metric. What’s better is that their sharing prompted another super-great organization (PBS) to comment that they too have been using my engagement metric for years.
I have been honored to work with several companies in the past three years who have implemented my metric and variations thereof but most treat the metric as a competitive secret. Given that most are in the hard-pressed and hyper-competitive online media world I understand, but I’m certainly happy to see Philly.com and Chris Meares share their story with the world.
Anyway, check out the article and, if you’re brave, download our white paper on visitor engagement and give it a read. If you are in media and are stuck trying to figure out how to get web analytics to work for you (instead of the other way around) give me a call. I’m more than happy to discuss how our measure of engagement might be able to help your business grow.